Shipping Policy

Processing Time:

All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Times:

Shipping charges for your order will be calculated and displayed at checkout. Delivery time varies depending on your location and selected shipping method.

Tracking Your Order:

Once your order is shipped, you will receive a confirmation email with your tracking number.

Return & Exchange Policy

All Sales Are Final:

All products are custom-made to order. As a result, we do not accept returns or exchanges unless the item is damaged, defective, or you received the wrong item.

Damaged/Wrong Items:

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at koinophobia.official@gmail.com with your order number and clear photos of the item. If approved, we will guide you through the return or replacement process.

Eligibility Requirements for Returns:

• Item must be unused, unworn, and in original packaging
• Must be reported within 48 hours of delivery
• Proof of purchase (receipt or order number) required

Payment Policy

We accept:

•  C.O.D (Cash on delivery)
  

Privacy Policy

Your privacy is important to us. We collect only the necessary personal information to fulfill your order (e.g., name, email, address, payment details). We do not sell or share your information with third parties except those involved in the delivery and payment processes.

For more information, please read our full Privacy Policy.

Order Cancellations

Once an order is placed, it cannot be canceled or modified, as production begins immediately. Please double-check your size, color, and address before confirming your purchase.

Sizing Information

Please refer to the Size Guide available on each Size Chart page before placing your order. Since we print on demand, we cannot offer exchanges due to sizing errors.

If you're unsure, feel free to contact us before ordering.

Terms of Service

By using this website and making a purchase, you agree to our full Terms of Service, including but not limited to the following:

• You are responsible for providing accurate order and shipping information
• You agree not to misuse the site or its contents
• We reserve the right to refuse or cancel any order at our discretion

Intellectual Property

All content on this website—including images, product designs, branding, and text—is the property of KOINOPHOBIA and may not be copied, reproduced, or used without written permission.

Contact Information

For questions regarding orders, returns, or policies, contact us:

Privacy Policy

Koinophobia ("we", "our", or "us") is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our site or make a purchase, we may collect the following types of information:

Personal Information

• Name
• Billing and shipping address
• Phone number
• Email address
• Payment details (processed securely by third-party providers)

Non-Personal Information

• Browser type and version
• IP address
• Device type
• Pages visited and time spent on the website

We collect this information through forms, checkout pages, cookies, and analytics tools.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and tracking updates
• Communicate with you regarding your purchase or inquiries
• Improve website functionality and user experience
• Prevent fraudulent transactions
• Comply with legal obligations

We do not sell your personal data to third parties.

Sharing Your Information

We only share your data with trusted service providers necessary for operating our business:

• Payment processors (e.g., Stripe, PayPal)
• Shipping partners (to deliver your order)
• Email marketing platforms (with your consent)
• Website analytics providers (e.g., Google Analytics)

These third parties are obligated to keep your information secure and use it only for the intended purpose.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your cart
• Understand user behavior
• Improve site performance

You can control cookies through your browser settings. Disabling them may affect your user experience.

Data Retention

We retain your order information for our records unless and until you ask us to delete it. For legal or tax reasons, we may be required to keep certain data for a longer period.

Security

We implement appropriate technical and organizational measures to protect your information. While no online method is 100% secure, we strive to use industry-standard practices to safeguard your data.

Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Object to or restrict processing
• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at koinophobia.official@gmail.com

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

koinophobia.official@gmail.com

Instagram: @koinophobia.ae